Doggie R and R
Refund & Cancellation
REFUND POLICY
RESCHEDULING AND CANCELLATION POLICY
Deposits and/or payments are non-refundable; however deposits may be used as a credit under certain circumstances. Please see the specific guidelines for each service listed below.
Please contact us if you have any questions or concerns about these policies. It is our goal to protect our mutual interests. Clear policies improve communication, and therefore promote healthy relationships between us.
PRIVATE LESSONS
All scheduled private lessons must be canceled or rescheduled a minimum of 48-Hours prior to the scheduled lesson time. Late cancellations and “No-Shows” will be charged at the normal rate.
● Private lesson(s) must be completed within 8-weeks beginning on the date of their first lesson. If the lessons are not completed within this time, it will be at the discretion of Doggie R and R to determine if the reason for the delay was warranted. Families that wish to extend their end training date, must submit a written statement requesting a delay, including the reason for the delay, and the proposed date to resume training. Families must receive a written statement, from The Doggie R and R, permitting them to extend their training end date.
● Rescheduling or Cancellations > 48 hours prior to start time: Original payments may be used as a credit to a future lesson or another service option.
● Rescheduling or Cancellations <48 hours prior to start time: Original payment is forfeited; new payment is required to reschedule.
GROUP CLASSES
It is the responsibility of each student to be on time and present for each class.
● Make up classes are not available for missed classes; however, an abbreviated private lesson may be available at a prorated cost. Please contact us for details and current pricing information.
● Rescheduling or Cancellations >14 days prior to start date: Original payments may be used as a credit to a future class or another service option.
● Rescheduling or Cancellations <14 days prior to start date: Original payment is forfeited; new payment is required to reschedule.
BOARD AND TRAIN
If you cancel or need to change the date of your Board and Train the following restrictions apply:
● Deposits are non-refundable for any reason
● Rescheduling or Cancellations >14 days prior to start date: Original payments may be used as a credit for a rescheduled appointment or another service option; however, a new deposit is also required to reschedule. ( i.e. If both deposit amounts are $150.00 this will result in a credit balance of $300.00 that will be applied upon completion of the program)
● Rescheduling or Cancellations <14 days prior to start date: Original deposit is forfeited; a new deposit is required to reschedule.
REFUNDS FOR SERVICES
We do not offer a monetary refund. Instead we stand 100% behind our training.
What Does That Mean?
Our dog training programs form a partnership between our clients, their dog, and Doggie R and R. The success of our program depends on us performing our job correctly, and also on the owner following up on the homework and strategies that we lay out for them.
Instead of offering a monetary refund we offer a Lifetime Guarantee. This means that we will continue to work with owners who are working hard, and following our recommendations for as long as it takes. In this way, those owners who are truly invested in their dog’s training and well being are assured that they will get everything they need out of our program. Restrictions apply. Please contact us for details.
RETURNS AND REFUNDS FOR PURCHASED MERCHANDISE/PRODUCTS
Products may be returned within 30 days of purchase in the same condition we gave it to you in. Any products that have been used, display signs of use/excessive wear, are dirty, have pet hair on them, used dog fence flags, or other signs of prolonged use are not eligible for a refund.
For further questions please reach out to us via our email: walkplaytreatrepeat@gmail.comor call us: 272.226.9203 and ask for Dani or Alex. Thank You!
ONLINE
PRIVACY POLICY AGREEMENT
May 08, 2023
Doggie R and R values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Doggie R and R of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Doggie R and R decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
This Policy applies to Doggie R and R, and it governs any and all data collection and usage by us. Through the use of
Please note that this Policy does not govern the collection and use of information by companies that Doggie R and R does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.
Specifically, this Policy will inform you of the following
1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information. Information We Collect.
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:
● Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
● Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.
● In addition, Doggie R and R may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
Doggie R and R may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.
Why We Collect Information and For How Long
We are collecting your data for several reasons:
● To better understand your needs and
provide you with the services you have requested;
● To fulfill our legitimate interest in improving our services and products;
● To send you promotional emails containing information we think you may like when we have your consent to do so;
● To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
● To customize our website according to your online behavior and personal preferences. The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.
Use of Information Collected
Doggie R and R does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.
Doggie R and R may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you.
Doggie R and R may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
Doggie R and R uses various third-party social media features including but not limited to Doggie R and R social media and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Doggie R and R‘s control.
Disclosure of Information
Doggie R and R may not use or disclose the information provided by you except under the following circumstances:
● as necessary to provide services or products you have ordered;
● in other ways described in this Policy or to which you have otherwise consented;
● in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
● as required by law, or in response to a subpoena or search warrant;
● to outside auditors who have agreed to keep the information confidential;
● as necessary to enforce the Terms of Service;
● as necessary to maintain, safeguard and
● preserve all the rights and property of Doggie R and R.
Non-Marketing Purposes
Doggie R and R greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Doggie R and R products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.
Children under the age of 13 Doggie R and R‘s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to Info@dfwveteranschamber.org. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Doggie R and R will continue to adhere to this Policy with respect to any personal information previously collected.
Links to Other Websites
Our website does contain links to affiliate and other websites. Doggie R and R does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.
Security
Doggie R and R takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.
The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, Doggie R and R is a licensee of TRUSTe. The website is also secured by VeriSign.
Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept such changes.
Same day
For boarding and house sitting:
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You’ll receive a full refund if you cancel before the booking begins.
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If you cancel after the booking begins, you’ll receive a 50% refund for the first 7 days of the booking. You’ll receive a 100% refund for any days after that.
For walks, day care, and drop-in visits:
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You’ll receive a full refund if you cancel before the booking begins.
One day
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You'll receive a full refund if you cancel by 12:00 p.m. the day before the booking begins.
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If you cancel later than 12:00 p.m. one day before the booking begins, you’ll receive a 50% refund for the first 7 days of the booking. You’ll receive a 100% refund for any days after that.
Three day
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You’ll receive a full refund if you cancel by 12:00 p.m. three days before the booking begins.
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If you cancel later than 12:00 p.m. three days before the booking begins, you’ll receive a 50% refund for the first 7 days of the booking. You’ll receive a 100% refund for any days after that.
Seven day
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You’ll receive a full refund if you cancel by 12:00 p.m. one week before the booking begins.
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If you cancel later than 12:00 p.m. one week before the booking begins, you’ll receive a 50% refund for the first 7 days of the booking. You’ll receive a 100% refund for any days after that.
Note: All times are based on the sitter’s time zone
Cancellation policies for booking modifications
In cases where you need to update dates for a booking, you aren't automatically charged a cancellation penalty. However, sitters may choose to apply their cancellation policy for these types of changes. Please contact your sitter directly via Rover Messages to see what their policies are for booking modifications.
Note: Keep in mind that modifications to a service type, stay length, or number of pets can affect the booking price.
Picking up or Dropping your dog(s) off outside of our hours (8am to 5pm) can result in additional fees.
Price and Discount Policy
We strive to provide our valued families with the best possible service at competitive prices. We understand that pricing is an important factor in your decision-making process, and we want to ensure transparency regarding our pricing structure and any potential discounts that may be available.
1. Pricing Subject to Change:
Please note that our prices are subject to change without prior notice. While we make every effort to maintain consistency in our pricing, factors such as market conditions, operational costs, and other variables may necessitate adjustments. However, any changes in pricing will not affect bookings that have already been confirmed.
2. Limited Time Discounts:
We occasionally offer limited time discounts on our services as a token of appreciation to our valued customers. These discounts may be applicable to specific services or across our entire range of offerings. Please visit our website or contact us to inquire about any ongoing discounts and their eligibility criteria.
3. Terms and Conditions of Discounts:
Discounts offered by us are subject to certain terms and conditions. These may include, but are not limited to, minimum booking durations, specific service packages, or other requirements as determined by the company. It is important to review the details and eligibility criteria associated with any discount offer before making a booking.
4. Combination of Discounts:
We do not allow the combination of multiple discounts.
5. Communication of Discounts:
We make every effort to inform our families about any available discounts through our website, social media channels, email newsletters, and other communication channels. However, it is the responsibility of the customer to stay updated with our latest offers and promotions.
We value your trust and strive to provide you with the best possible service at competitive prices. If you have any questions or concerns regarding our pricing or discount policy, please do not hesitate to contact us directly at walkplaytreatrepeat@gmail.com or 272-226-9203.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.
Email:
Telephone Number:
(272)226-9203
The data controller responsible for your personal
information for the purposes of GDPR compliance is:
Danielle
(272)226-9203